This is the detail of the contract that you enter into with MAXXRAXX Trading Ltd when you buy through our website. There is nothing in these details, stated or implied, that affect your Statutory Rights. 

Customer Service and Support

Customer Service and Support is available on either (+44) 01342 841989, lo-call 0845 2303744 or by email. Service and Support are available Monday to Friday 9.00am - 5.00pm

General

An order for goods placed by you, the buyer, through our website shall be subject to these terms and conditions. Nothing stated or implied in these terms and conditions shall affect the statutory rights of any customer.

Your Warranty to us

You, the buyer, warrant that all the details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.

Our Warranty to you

The details you supply will be stored on computer and used by MAXXRAXX Trading to service your purchase. We may also use your contact details to provide details of future events; company and other information relating to the sale of our products. You can choose whether you want to receive further information by clearing a tick box on the registration form. You can return to the site and change the state of this box at any time. We will also honour any requests to remove your details from our database. Your security and privacy are our priority; it is not our policy to disclose your e-mail address or details to any third parties.

Orders

All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions. You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all required details requested on the order form have been correctly entered. All orders placed through our online shop will automatically generate an email confirming receipt of the order by us. Upon receipt of an order from overseas, we will advise you by e-mail of the availability of the items ordered and the cost of shipping. You may cancel your order prior to dispatch without any penalty should these costs be unacceptable or for any other reason. We are entitled to refuse any order placed by you and will not be required to provide an explanation. All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 1 working day and the transaction may be cancelled or we will agree alternative arrangements with you.

Taxes

We are registered for UK VAT. Our Registration number is GB 840 5936 20. All prices quoted include VAT at the prevailing rate. Customs & import duties are not included. The customer is responsible for payment of any surcharges.

Payment

We accept payment by the following credit/debit cards: VISA, MasterCard, Delta, VISA Electron, JCB, and Solo. If you prefer, you may also supply us with your credit card information by telephone to (+44) 01342 841989, lo-call 0845 2303744. We no longer accept payment by cheque. We are sorry for any inconvenience caused. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.

Carriage

Prices do not include postage and packing which will be charged as an additional cost on all orders that are applicable. The customer is required to select their delivery region from the drop down menu on the online order form. Carriage charges are at the rates prevailing at the time the order is placed. If an order is received by us from an area not normally served by our Carriers, we will contact you before accepting your order for specific arrangements to be made.

Dispatch and Delivery

All orders will normally be dispatched within 2 working days. An order placed online by 12.00 with "Priority" delivery method selected will normally be dispatched the same day. If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund. Please advise us if you do not receive your item(s) within 5 days of placing your order so that we can trace the parcel. Inform us via our website contact form quoting your order number. The risk in the goods shall pass to the customer upon delivery having taken place. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods, however caused, or for any consequential loss.

Returns

All items are carefully checked before dispatch. Occasionally items may arrive damaged or defective, in which case we will make every effort to rectify this situation. We will do our best to ensure that you are fully satisfied with your purchase. If the goods are damaged in-transit, please sign the delivery note of the carrier as "Damaged" and notify us within 3 working days of the date on which the consignment was signed for. Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you, or to have a full refund. This does not affect your statutory rights. 

Goods that are not acceptable for any other reason may be exchanged, or returned for a refund, within 10 days. The refund will not include the original carriage charge, nor the return carriage charge. Orders returned for refund which are neither defective nor faulty and which have been correctly fulfilled will be subject to a 20% handling charge. In all cases you must contact us first for authorisation. An authorisation reference will be given. Claims for non-delivery, discrepancy or damage will only be accepted if notified in writing within 5 working days of the delivery date. Return collection can be arranged with our courier on your behalf or you may wish to make your own return arrangements. This does not affect your statutory rights.

Product suitability

Due to the variation in vehicle and/or bicycle configurations, MAXXRAXX Trading is unable to guarantee the compatibility of their products to specific vehicles or bicycles. Therefore the full range of features of the racks may be restricted on particular vehicles, bicycles or specific combinations of cycle and vehicle. Ultimately it is a matter for the user to consider the product and its design features and decide whether or not it is suitable for their individual requirements.

Law and Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between MAXXRAXX Trading and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.

Our Website

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable efforts to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Queries and Complaints

Whilst MAXXRAXX Trading endeavours to handle all enquiries and fulfil all orders speedily, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via email or by post to the following address: MAXXRAXX Trading Ltd, Unit 10, Hays Bridge Farm, Brickhouse Lane, South Godstone, Surrey, RH9 8JW. (+44) 01342 841989 Lo-Call 0845 2303744. Any complaint received will be acknowledged within three working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.

Links to third party sites

Some links in this website will let you leave our site. The linked sites are not under the control of MAXXRAXX Trading Ltd and we are not responsible for the contents of any linked site or any link contained in a linked site. MAXXRAXX Trading is providing these links to you only as a convenience, and the inclusion of any link does not necessarily imply endorsement of the site by us.